Jacob Abercrombie
Instructional Designer & Video Production Lead
10 years at Bank of America — turning complex processes into clear, engaging learning experiences.
Instructional Designer & Video Production Lead
10 years at Bank of America — turning complex processes into clear, engaging learning experiences.
From operations to leadership to instructional design excellence
Started in operations, promoted to team lead, managed 24 associates. Built tools and reference materials on own initiative. Graduated Bank of America Future Leadership Program (2017).
Deployed mobile technology to 15,000+ employees during COVID transition to remote work.
Formalized years of training instincts into a dedicated ID career on the Readiness Team.
Measurable contributions that moved the organization forward
Eliminated compliance risk involving unlicensed images across the organization (recognized by senior leadership)
Built QA automation that standardized quality reviews across the readiness team
Designed and implemented train-the-trainer programs for front-line associates
Led transition to new video production and e-learning tooling (Articulate, Camtasia, iSpring)
Currently leading video production team on advanced engagement projects
Professional instructional design stack + technical foundations
2008
Completed
2017
Portfolio pieces demonstrating instructional design excellence
A process case study detailing the design of a scenario-based microlearning module to reduce regulatory error rates.
An interactive video experience showcasing branching scenarios and learner engagement techniques.
🚧 Coming SoonA concise, visually structured quick-reference guide built to support secure remote work setup and daily best practices.
From Android apps to open-source hardware — see how technical curiosity translates to professional excellence.
View Personal Projects →